• frequently asked questions

  • Do you charge a call out fee and what are your hourly rates?
  • At Prime Plumbing the minimum cost to get us to your door is $90.00 which includes the first 15 minutes onsite, Any further time required thereafter is billed at $25.00 per 15 minute increments. *Rates based on 7am - 4pm Monday - Friday excluding public holidays and holiday shutdown periods
  • How can I make a payment for the completed works?
  • All our vans are equipped with credit card payment facilities. Payment can be made on the day once works have been completed or payment can be made via our invoice payment link.
  • Do you offer warranty on blocked drains ?
  • If we have attended your property for a blocked drain and notified the client of the issue or cause and no action was taken to remedy the issue, then we will take no responsibility for any future blockages. If we have attended and not notified you of the cause and the drain issue reoccurs within 3 months then we will re-attend at no additional charge.

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